Frequently Asked About Our Privacy Policy
We collect your full name, email address, phone number, date of birth and banking details (account holder name, bank name and payment method such as DANA, OVO, GoPay or QRIS) to verify your identity and process deposits and withdrawals. We also log your IP address and device type for security monitoring.
We retain your account data for seven years following your last activity to comply with financial regulations in Indonesia. Transaction records remain visible in your account dashboard for one year; older records are archived but accessible upon request to our support team.
Yes. Open a live chat with our support team and request a data export. We compile your complete account history, payment records and personal information into a file within 5 business days. This is your right where local law permits.
Your payment method and account details are shared only with the payment processor (DANA, OVO, GoPay or QRIS) to complete your transaction. We do not sell your data to marketers or third-party advertisers. Fraud-prevention partners may access transaction patterns to protect your account.
All payment information is encrypted using SSL 256-bit encryption before transmission to payment processors. We never store your full card or e-wallet credentials on our servers. Each transaction is verified through your bank or e-wallet provider's security layer.
If you request account closure, we immediately disable login access and mask your personal information. Transaction records remain archived for seven years for compliance; your name and contact details are removed after one year unless you dispute an outstanding transaction or withdrawal.
Yes. Essential cookies (login, security) cannot be disabled because they keep your account secure. Marketing and analytics cookies can be turned off in your browser settings. Your gameplay experience remains unchanged; you may simply need to log in more often.
